Services

As a worldwide reliable green energy solution expert, EverExceed is always seeing customer's satisfaction as our priority one. Providing superior service to build long term customer relationship is the soul of the company culture.


When you choose EverExceed, you are guaranteed to enjoy an exceptional experience, not only from our solid quality products, but also from our nice service. No matter whether you are a distributor, an agent, an installer or an end user, you will be fully supported by our professional service team.


TAUREX EXPONENT has trained and experienced electricians that are certified for work in Hazardous Areas


Design services
Full design packages are available including engineering and drafting for particular manufactured products such as switchboards and starters as provided by Foreign principals abroad.


•   New build electrical system design (AC and DC)
•   Switchboard, starter and control panel design
•   Alarm and monitoring system design
•   Generator control system design
•   Electrical power generation, protection and distribution design
•   Control system installations
•   Air conditioning/refrigeration electrical systems


Maintenance & Repair:
TAUREX EXPONENT is Now developing emergency and scheduled maintenance and repair services to a vast array of clients including Power Distribution Companies.


Installations:
TAUREX EXPONENT is able to install, deliver and commissioned electrical products such as Lightning Protection System to meet specific application, and environment. All goods are manufactured by Principal sources abroad to the highest level of quality in accordance with ISO 9001 Quality Certified System.
Installation services includes
•   Switchboard and distribution board
•   Engine control systems ( generator sets)
•   Motor starter panel and control panel
•   Alarm and monitoring systems
•   Cable supply, installation and termination



Global Network

Our sales network is all over the world. Our products have been applied in over 70 countries and regions including the United States, Cananda, United Kindom, Italy, France, Austria, Belgium, Turkey, Indonesia,Thailand, Malaysia, Mexico, Ecuador, India, Pakistan, Philippine, Middle East and other parts of the world. The world's major cities are directly under the established marketing agencies and sales network covers the whole world.


After-sale service

Remote technical support services by telephone and emails
Partners can contact our customer service center by telephone or email if consulting technical problems or have a small fault. The customer service center will arrange engineer to solve by telephone, email or fax. The service response time is within 3 hours.

Technical support services on site
Our technical support center engineers will arrange on-site technical support services to solve related problems once the failure products can't be solved by remote ways. The response time is depended on the different fault level.

Warranty Service
Warranty service will be carried out according to our warranty provisions. The maintenance fee shall be borne by the partners once the products over the expiry of the warranty period. Our technical support center can help partner to handle the repair process.
Product hardware warranty service does not involve the following ranges:
1. Product hardware damaged by man-made reasons of the partner or the third party.
2. Product failures caused by failing to follow the manual operation and misusing or abusing the products.
3. Damaged by repairing,modifying personally or repairing by a non-authorized technical support center.
4. The environment does not meet the product requirements.
5. Damaged by accidental disaster or force majeure (such as earthquakes, fires, floods, etc).

Security Consulting Services
Technical support center provide equipment safety consulting services and advice to prepare in advance by the advantages of security products and understand the safety trends. Technical support center can submit the relevant safety advice recommendation and solutions according to the partner's specific situations.



Product Knowledge